Shipping and Return Policy
Return Policy
- Return Window: Customers may return products within 30 calendar days from the date of purchase.
- Eligible Returns: We only accept returns for items that are defective due to production quality issues, unused items, or items that have only been removed from the original packaging.
- Original Packaging: Returned items must be in their original packaging. Returns without original packaging will not be accepted.
- Complete Items: All returned products must include all original parts, accessories, manuals, and documentation. Returns with missing components will be rejected.
- Defect Criteria: Returns are only accepted for defects related to manufacturing or production quality. We do not accept returns for damages caused by misuse, mishandling, or external factors.
- Misuse and Damage: Returns will not be accepted for products showing signs of misuse, damage from exposure to excessive heat, high voltage or electricity surges, liquid exposure, or any other physical damage.
- Serial Number Verification: Returned items must have the same serial number as the product originally sold and delivered to the customer. Products with mismatched or altered serial numbers will not be accepted.
- Non-Returnable Items: Products damaged due to user negligence or improper installation/use are not eligible for return.
- Exchange Policy: All the above terms equally apply to product exchanges.
- Refund Processing: Approved returns will be refunded to the original payment method within 7-14 business days after receiving and inspecting the returned product.
Shipping Policy
- Shipping Timeframes: Delivery times vary by region as follows:
- Greater Cairo: 2-3 working days
- Greater Alexandria: 3-4 working days
- Delta Region: 3-4 working days
- Canal Region: 3-4 working days
- Upper Egypt: 4-5 working days
- North Coast: 5-7 working days
- Red Sea: 7-9 working days
- Sinai: 7-9 working days
- Shipping Costs: Shipping fees depend on the total weight and dimensions of the order and will be calculated at checkout.
- Order Processing: Orders are processed and shipped within 1-2 business days after payment confirmation.
- Shipping Partners: We use trusted courier services to ensure timely and secure delivery.
- Delivery Issues: We are not responsible for delays caused by unforeseen circumstances such as extreme weather, customs clearance, or courier disruptions.
- Address Accuracy: Please ensure the delivery address provided is accurate and complete. We are not liable for failed deliveries due to incorrect or incomplete address information.
- Customs and Import Duties: For shipments outside Egypt or special cases, any customs fees or import duties are the responsibility of the customer.