Return Policy
30-Day Refund Policy
Shop Risk-Free for 30 Days
We offer a full refund on eligible purchases returned within 30 days of delivery. To qualify, items must be:
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Unused and in original condition.
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In their original packaging, including all accessories, manuals, and tags.
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In resalable condition, as determined by Clix.
How to Return an Item:
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Contact Us: Email ibrahim.shoukri@icloud.com within 30 days of delivery, including your order number and reason for return.
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Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for returns within Egypt.
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Pack & Ship: Securely pack the item with the RMA number clearly marked on the package. Drop off at the designated courier or schedule a pickup.
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Refund Processing: Once we receive and inspect the item (typically 5–7 business days), we’ll issue a full refund to your original payment method. Refunds exclude original shipping costs unless the return is due to our error.
Non-Returnable Items:
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Consumables (e.g., coffee pods, cleaning solutions) that have been opened or used.
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Products damaged due to misuse, improper handling, or unauthorized modifications.
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Items without original packaging or missing accessories.
Additional Information
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Shipping Costs: Clix covers return shipping for eligible refunds and warranty claims within Egypt. Customers outside Egypt or with non-eligible returns are responsible for shipping costs.
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Processing Time: Refunds and warranty resolutions take 5–7 business days after we receive the item. Refunds may take an additional 3–5 business days to appear on your account, depending on your payment provider.
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Contact Us: For questions, email ibrahim.shoukri@icloud.com or call our Cairo support line at +201117720240 (Sunday–Thursday, 9 AM–5 PM EET).
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Consumer Rights: This policy does not affect your statutory rights under Egyptian consumer protection laws.
Why Shop with Clix?
Our 30-day refund and 1-year warranty make shopping risk-free. Whether you’re brewing with a LePresso Espresso Machine or cooking with a Green Lion Air Fryer, we’ve got you covered. Join the Clix community and experience premium tech with peace of mind!