FAQs
How long will it take to receive my order?
Delivery times vary by region:
- Greater Cairo: 2–3 working days
- Alexandria, Delta, Canal: 3–4 working days
- Upper Egypt: 4–5 working days
- North Coast: 5–7 working days
- Red Sea & Sinai: 7–9 working days
How much does shipping cost?
Shipping fees are calculated at checkout based on the total weight and dimensions of your order.
Which courier service do you use?
We work with trusted courier partners to ensure fast and safe delivery across Egypt.
Can I change my delivery address after placing an order?
If your order hasn’t been processed yet, please contact us immediately via info@clixeg.com to request a change.
What is your return policy?
You can return items within 30 days of purchase if they are:
- Unused and in original packaging
- Have manufacturing defects
- Include all parts, manuals, and accessories
Returns without original packaging or damaged by misuse will not be accepted.
How do I request a return or exchange?
Contact us at info@clixeg.com with your order number, issue description, and photos (if applicable). We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 7–14 business days after we receive and inspect the returned item.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible under the same conditions as returns.
What payment methods do you accept?
We offer convenient payment options:
- Online payment via Paymob: Using credit or debit cards securely.
- Cash on Delivery (COD): Pay in cash when your order is delivered.
Is my payment information safe?
Yes. All online payments are processed securely through Paymob, which uses industry-standard encryption and security protocols to protect your personal and financial information.